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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Who should I inform if my parcel is damaged or goods are missing?

If your package is damaged on arrival and/or items are missing, then please contact our customer service team.
If the package is damaged, then you will be asked to send us a photo if possible.
In the case of a lost parcel, you will be asked to fill out some paperwork.

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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

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00800-96537546
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Free hotline: Mon-Sa 08:00-20:00 (CET)

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Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)